Frequently asked questions
Quick answers for searching, booking, payment, tickets, cancellations, and account support.
Searching and booking
How do I search for buses?
On the home screen, choose origin city, destination, and travel date. Optionally enable a return trip and pick boarding or dropping stops. Tap search to see available trips.
Can I search for a return trip?
Yes. Enable “Return trip” and select a return date.
How can I filter or sort results?
Filter by time of day, direct or connecting, operator, and boarding point. Sort by earliest, cheapest, or fastest.
How do I select seats?
After choosing a trip, use the seat plan. Available seats can be selected; booked or held seats are unavailable.
How long are seats held?
Seats are held for a limited time, about 10 minutes, while you complete details and payment.
Passenger details and payment
What details do I need?
Name, mobile number, email, optional emergency contact, and boarding/dropping stops. You can pick saved travelers where available.
What payment options exist?
Pay at counter, pay when boarding, or pay online by card. Options may vary by operator.
Do I need an account to book?
Yes. Sign up or sign in in the app to complete a booking.
After booking
Where is my confirmation?
You will see an on-screen e-ticket. Email or SMS confirmations may also be sent when enabled by the operator.
How do I view or share my ticket?
Open My Reservation, select the booking, then share or email the receipt where available.
Where are my reservations?
Use the drawer menu and open My Reservation.
Cancellation and refunds
Can I cancel?
Yes, from My Reservation, subject to the operator cutoff. A common cutoff is no cancellation within 2 hours of departure.
Will I get a refund?
Policies vary by operator. The app shows cancellation/refund options and status such as wallet credit or card refund request.
Can I reschedule?
Where supported, you can reschedule to a new date within the allowed policy window, commonly up to 14 days ahead.
Account and technical
What does “Refresh data” do?
It reloads cities, stops, and amenities from the server if lists look outdated.
How do I delete my account?
Use Delete account in the app menu or visit the Delete account page linked in the footer.
Who do I contact for support?
Use Support & Feedback in the app for booking issues, or use the support contacts on this website when they are finalized.