How to request account deletion
To request deletion of your account, please contact us using the details below:
Email: support@kaekapakae.com
Subject line: Delete My Mpega Account
Information to include: your registered phone number, email address, or user ID used in the app.
What will be deleted
Once your request is verified, we will delete or anonymise account-related personal data, which may include:
- Profile details such as name, phone number, and email address.
- Login or account access information.
- Saved preferences linked to your account.
- Other personal information directly linked to your account, where deletion is legally and operationally possible.
Information we may need to retain
This may include completed transaction records, booking history required for reconciliation, payment references, refund records, support communications, and records needed to comply with applicable laws.
Processing timeline
We aim to review deletion requests within 24 hours after receiving enough information to verify the account owner.
If additional verification is required, we may contact you before processing the request.
Before requesting deletion
- Make sure any active bookings, refunds, or open support cases are resolved.
- Download or save any information you may need later.
- Understand that account deletion may not be reversible.